At Yarn Souq, accessible from www.yarnsouq.com, one of our priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Yarn Souq and how we use it.

If you have additional questions or require more information about our Privacy Policy, please contact us. You can reach us through email (sales@yarnsouq.com), by phone (+971 56 3916118).

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Yarn Souq. This policy is not applicable to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

We collect the data necessary to process your payment if and when you make a purchase through our website.

Third Party Hosts
We upload videos on social media channels such as Facebook and Instagram.  Please note that video hosts can access personal data of buyers, e.g., IP-address, your account on the platform, and user info.

How we use your information
We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Fulfill and manage your orders, payments, returns, and exchanges made through the websiteImprove, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud.

Log Files
Yarn Souq follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, Yarn Souq uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. You may turn off cookies at any point in your browser.

Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service providers is a for-profit entity that processes the information on our behalf.

Yarn Souq has not disclosed or sold any personal information to third parties for a business or commercial purpose. Yarn Souq will not sell personal information in the future belonging to website visitors, users, and other consumers GDPR Data Protection Rights.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.